FAQs
[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”SHOPPING INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Delivery charges for orders from the Online Shop?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text woodmart_inline=”no” text_larger=”no”]It depends on courier charges.
Usually, It’s 12tk/kg inside Dhaka and
16tk/kg outside of Dhaka (any district)
[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will delivery take inside Dhaka?” tab_id=”1619331170747-054e8780-e1ca”][vc_column_text woodmart_inline=”no” text_larger=”no”]Usually, it takes 24 to 36 hours after placing a successful order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will delivery take outside dhaka?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text woodmart_inline=”no” text_larger=”no”]Usually, it takes 36 to 48 hours after placing a successful order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What exactly happens after ordering?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text woodmart_inline=”no” text_larger=”no”]Our Representative will call you to confirm the order and the shipping place within 2-4 hours.[/vc_column_text][/vc_tta_section][vc_tta_section title=” My order is wrong. What do I do?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text woodmart_inline=”no” text_larger=”no”]Please Immediately call +01517178090 and let us know the problem.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I order over the phone?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text woodmart_inline=”no” text_larger=”no”]Absolutely. Our hotline is +0881842311001, +0881842311002,+0881842311003[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][woodmart_title align=”left” title=”PAYMENT INFORMATION”][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Is online payment is safe?” tab_id=”1″][vc_column_text woodmart_inline=”no” text_larger=”no”]Yes! The payment method is secure. Your every transaction is safe.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I receive a damaged or wrong product?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text woodmart_inline=”no” text_larger=”no”]Please record a video using a camera while opening the packet. If product damage or wrong product we will replace it. But you have to accept 10% damage while shipping in courier (not every time but maybe some time).[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text woodmart_inline=”no” text_larger=”no”]Yes, You can. But If the order is shipped or packed you can’t cancel the order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I pay?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text woodmart_inline=”no” text_larger=”no”]We accept only online gateway payment and we also have a company Bank Account for transection.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]